Privacy Policy

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Privacy Notice

Our contact details

Name: TEAMCo Remote LTD. Company number 11260376

Address: Kemp House, 160 city road, London, EC1V 2NX

Phone Number: 07534017070


Main contact: Thomas Vidler 07534017070


What type of information we have

We currently collect and process the following information:

The personal data transferred concern the following categories of data:

•       candidate name or other unique identifiers (used in lieu of name);

•       email address;

•       captured facial photo;

•       video of upper body and face;

•       captured ID photo (driving licence, passport photo or other photo ID);

•       screenshots of the PC of the candidate;

•       all recorded video streams – computer, webcam and mobile (if applicable); with audio (via
microphone and streamed via the webcam);

•       exam sponsor/awarding organisation;

•       test name;

•       exam date;

•       exam length;

•       notes regarding an individual’s exam session;

•       other exam/session based data that may be collected;

•       candidate IP address and location;

•       operating system and browser type of the candidate;

•       chat sessions;

•       email support messages;

•       for compatibility of candidate’s equipment: browser version, appVersion, appName,
product and appCodeName, video frame size, type and library used for encoding,
framerate, jitter, packet loss and bandwith (via WebRTC in Google Chrome

How we get the information and why we have it

This data is transferred from the Data Controller to TEAMCo Remote LTD who is the processor. It is collected from a secure software

The personal data transferred will be subject to the following basic processing activities:

•       providing examination monitoring and/or reviewing.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

We have a contractual obligation.

What we do with the information we have

This information is used for the purposes of providing examination monitoring and/or reviewing.

How we store your information

TEAMCo Remote has no responsibility for deletion of Customer Data from the Software Platforms. Customer Data is automatically deleted after 6 months by a software feature within the Software Platform.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of
your personal information.

Your right to rectification – You have the right to ask us to
rectify information you think is inaccurate. You also have the right to ask us
to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your
personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask
us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the
processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we
transfer the information you gave us to another organisation, or to you, in
certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113